We often change our hosting provider and move our website to a different provider.

A migration consists of changing the hosting of the website, databases, and emails from one provider to another.

At Profesional Hosting, we take care of migrations and we are working on a migrator so that in the not too distant future, the client will be in charge of this.

Through your client area and in writing

The first thing you need to do is log in to your client area from: https://clientes.profesionalhosting.com

Once here, you must log in with the email and password you registered as a client

In the top menu, we look for support

and once we click on support, the submenu opens where we find Open Ticket or Incident

and once we click on Open Ticket or Incident, a new window will open where we must choose the department

in this case, we choose the Migration Department

and here the form begins where we will request the migration

Name and Email Address are automatically filled in and we cannot modify these parameters, as they belong to the user

Now we fill it out as follows

Original Company: We will put the name of the company from where the migration will be made (1and1, Arsys...)

User: We will put the user we use to log in as users in the original company

Password: password necessary to be able to log in to the company

Control Panel URL: we will mark the hosting control panel URL

User: We will indicate the user of the control panel

Password: We will put the password necessary to access the control panel

DNS Change: If we want the Professional Hosting team to change the DNS, we will mark this box

* note: with the DNS change, the domain will be associated with the Professional Hosting server

* note: the DNS change needs a propagation time of up to 48 hours

Preferred Day: if you prefer the migration to be done on a specific day

* note: The Migration Department works from Monday to Friday from 9 a.m. to 6 p.m.

Subject: by default it says migration form, it can be left like this if desired

Later on, the form continues

What we must fill out as follows

Department: We will leave migrations (as it is the department in charge of migrations)

Related Services: In this case, we can choose from our contracted services with Profesional Hosting, if for example, we have several servers contracted, in which of them the website will be hosted

Priority: the default medium priority is correct

Message: in the message we will indicate the websites that we want to migrate and if there is anything interesting that the migration colleagues should know

for example: if there is any special DNS zone or if we want to migrate email accounts, if so, we will have to indicate the email accounts and their passwords

Attachments: In this field, the client can send us a file to clarify the information or for informational purposes