How to detect the problem?
The problem only appears to customers who use Chrome, but this does not mean that you cannot be affected if you use it, which is why we recommend that you perform this test.
Access your Prestashop administration panel.
Edit a random product.
Try changing a value such as the price and save.
If the previous value remains after saving, you will need to apply the fix.
Here is a small video to follow the above steps.
How to apply the fix?
Firstly, before taking any action, it is necessary to back up our website.
Subsequently, we would have to connect via FTP or from the Plesk or Cpanel file manager itself.
We have to look for the file adminXXXX/themes/default/template/controllers/products/helpers/form/form.tpl
Once we have the tpl file open, we would have to look for the line that begins with submitHandler: function(form) and comment it out, so that it looks like this:
1 #submitHandler: function(form) {
2
3 form.submit();
4
5 },