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Error in Moodle. This server can only be accessed through...

Antonio avatar
Written by Antonio
Updated over 2 years ago

Sometimes when entering Moodle, the error message "Incorrect access detected, this server can only be accessed through the address "http://dominio.com", sorry. Please notify the server administrator" appears, and then it redirects to Moodle.

This error appears because in the Moodle configuration file, the value "$CFG->wwwroot" must be specified, which indicates the Moodle access URL. This path can be "http://dominio.com" or "http://www.dominio.com", and the error will appear when using the other form to enter the page.

To avoid this from happening, you can follow these steps:

  • Check in the config.php file of Moodle if "$CFG->wwwroot" is set with or without www.

  • In the Plesk panel, enter the domain where Moodle is located, then go to Websites and Domains and click on "Configure Hosting".

  • In that window, in the preferred domain section, there is a dropdown with options with www, without www, and none. Select the one that matches the configuration file.

  • Check that when entering the page with or without www, it enters without showing the error.

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